Support

Something not working, a question, an idea? Write to us — a person reads every message.

Write in English or in your own language. We answer in English or in yours; machine translation helps us with languages we do not speak. We usually answer within a few working days.

What helps us help you

The version of Cobalt Photo: in the viewer, ⋯ → Help → About, or at the bottom of Settings.
Your Windows: Windows 10 or 11, and whether the PC is x64 or Arm.
What you did and what happened, step by step, and the error message if one was shown.
A screenshot, or the file that does not open — only if you are happy to share it. Pictures and files you send are used only to look into your problem, and deleted when it is solved.

Many answers are already in the documentation: a picture will not open, opening pictures in Cobalt Photo by default, all keys.

The subscription

Paying, renewing, cancelling

Cobalt Photo Pro is sold and billed by Microsoft through the Microsoft Store. To see, change or cancel your subscription, open account.microsoft.com → Services & subscriptions, signed in with the Microsoft account you bought it with. Pro keeps working until the end of the period you have paid for.

Refunds

Payments and refunds are handled by Microsoft under the Microsoft Store terms of sale; we cannot see or change your payment. Ask Microsoft for a refund at support.microsoft.com. If something in the app does not work as it should, tell us as well — we would rather fix it.

A new PC, or Windows installed again

Install Cobalt Photo from the Microsoft Store while signed in to Windows with the same Microsoft account: Pro is on by itself.

Your data

Uninstalling Cobalt Photo (Windows Settings → Apps) removes its settings, caches and statistics data from your PC. Error reports and usage statistics are sent only if you allowed them; you can turn them off in Settings at any time. For anything about personal data — a copy, a correction, deletion — write to [email protected]. See the Privacy Policy.

Complaints

If Cobalt Photo does not work as described, you can make a complaint by e-mail to [email protected]: say what is wrong and, if you can, how to see it. We reply to every complaint within 14 days. Your rights as a consumer are described in the Terms of Use; complaints about payments go to Microsoft, which sells the subscription.